Snowflake failure when attempting to log into Snowsight

Incident Report for Satori

Resolved

This incident has been resolved.

Posted Jan 11, 2024 - 13:31 UTC

Update

We are continuing to investigate this issue.

Posted Jan 11, 2024 - 13:30 UTC

Update

Fix is now available for on-premises customers (version 1.2401.7), the issue does not impact private-link based connections to snowflake.

Posted Jan 11, 2024 - 13:29 UTC

Update

Fix has been deployed into our SaaS DACs

Posted Jan 11, 2024 - 12:52 UTC

Update

Issue was identified, we are currently working on a fix.

Posted Jan 11, 2024 - 09:58 UTC

Update

We are continuing to investigate this issue

Posted Jan 11, 2024 - 09:27 UTC

Investigating

We are looking into Snowflake failure when attempting to log into Snowsight.
Classic UI login is functioning as expected: https://SATORI_DOMAIN/console/login?disableDirectLogin=true

Posted Jan 11, 2024 - 07:39 UTC

This incident affected: Satori DAC AWS us-east-1 (N. Virginia), Satori DAC AWS us-west-2 (Oregon), Satori DAC AWS eu-central-1 (Frankfurt), Satori DAC AWS eu-west-1 (Ireland), and Satori DAC AWS ap-southeast-1 (Singapore).